I think your title is a little
inaccurate, it should read, "if you work in
customer service, you will deal with
stupid people on an
hourly basis"
I work as a
technician in an
auto dealership, a
Lincoln/
Mercury dealership none-the-less. This means that we deal mainly with stupid angry
dolts who shouldn't even be behind the wheel of a two ton peice of
steel.
The most common
misconception is most customers think that they are the sole supporter of our
service department. I suppose part of this has to do with the
Lincoln thing. Then there's always the other end, the people who think we discriminate against them because they drive
Fords instead of
Lincolns.
For example: Our
courtesy shuttle driver was taking four people home one morning after they dropped of their cars. Three of them had to go to one side of town, and the fourth to another part. Once the three had been dropped off, the fourth
inquired as to why he was last. The driver calmly explained the
reasoning, to which he replied, "I suppose if I drove a Lincoln, you would have taken me home first." My
God! we don't care what kind of car it is, all work pays the same, the only difference is
warranty or
customer pay.
One of the funniest things to see is the
reaction of people who have pissed us off enough to the point where we not only reccomend that they go to another
Ford dealer, but
ban them from returning to ours.
Now, I'm not trying to be
biased against all
customers, we actually have a few really good customers, they
cooperate with us, do not lie, and respect us. Some even bring us
donuts whenever they bring a car in for major work. (This will earn you major
brownie points with
technicians, a happy tech will do a better job because they want you to return).
Believe it or not, we have people who complain about the
noise in the
service drive (right next to the
shop). Jesus fuck, what do you expect.
Another person called in complaining that their daughter was
intimidated by all the people around and the
service writer trying to scare her. I was
rolling on the ground laughing for several minutes after hearing that. The work was all
warranty and wouldn't cost anything, but it needed to be done, as soon as possible, and the
service writer explained this. As for the people....what do you expect, in a place of business, people will be walking around to get things done.
One last thing, for God's sake people, talk to the
technicians about what kind of car to buy before you spend that much money on a car, they know what they're talking about. Below are my recommendations for
FMC products.
Good:
F-Series Pickups/
Bronco/
Expedition/
Navigator,
Town car/
Grand Marquis/
Crown vic,
Windstar,
Taurus/
Sable/
Continental, Lincoln
LS and
Mark series,
Ranger pick-ups,
Explorer/
Mountaineer,
Excursion-if you like big, pre-'97
Thunderbird/
Couger,
Econoline Vans,
Mustang
Junk:
Escort/
ZX2/Tracer,
Contour/Mystic/post '99
couger,
Villager,
Escape, pre '95
Taurus/
Sable/
Continental
At the risk of bursting anyones'
bubbles, the ones with the
forward slashes are the same
platform, deal with it