Make the subject line specific. Think of the many messages you're received with the generic subject line, "Hi" or "Just for you."

When replying to or forwarding an e-mail, clean up the document. Rebecca Morgan, a communications consultant in California says, "I just received an e-mail from someone who had received it from 12 other people. I don't need to see that." Use the "BC" or blind copy command more often than the "CC" or carbon copy command. In the message you forward, delete the extraneous information such as all the "Memo to," subject, addresses, and date lines.

When replying to a question, copy only the question into your e-mail, then provide your response. You needn't hit reply automatically, but don't send a bare message that only reads, "Yes." It's too blunt and confuses the reader.

Address and sign your e-mails. Yes, the To: and From: say who's corresponding, but beginning the message with the person's name "Mo," or "Dear Mo," helps customize it. Sign your name, "Sincerely, Curly" or provide a signature line for people to know who you are and where they can reach you.

DON'T TYPE IN ALL CAPS. TOO INTENSE, and you appear too lazy to type properly. This is still a written medium. Follow standard writing guidelines as a professional courtesy.
Please, please, please, include a subject line. No subject line does not make the message seem mysterious and compelling - really. Just makes you look lazy.

This goes along with "follow standard writing guidelines": please watch your punctuation! Somehow the ellipsis has become the most common punctuation in office email, at least where i work. It kills me. That, the typing in all caps, and the awful spelling and grammar can almost be kinda cute, in a pathetic, doesn't-know-any-better way - but these are adults!

Email is a form of communication and self-presentation.

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