Here's my knowledge add for this issue:
Here is a small list that might be usefull to realize. I discovered it when setting up an IF-MS (Information Flow Management System) policy.
- digital archiving (cheap, permanent, steadily growing, low usage, high in meta data)
- permanent physical archiving --> stuff required by law (very expensive)
- temporary physical archiving --> for: high usage reference data (very cheap, fast access, high usage, no/low meta data)
- delayed digital interaction (very cheap)
- delayed IRL interaction (cheap)
- instant full contact digital face 2 face, like: Instant Messaging or video conferencing (expensive, little meta data)
- instant low contact digital face 2 face, like: Instant Messaging (cheap/expensive, no meta data)
- instant IRL mono/multi face 2 mono/multi face (expensive, very temporary, inefficient in knowledge management, efficient in knowledge creation, moderate/efficient meta data)
- instant mono face 2 multi face (cheap, more permanent, moderately efficient in KM, inefficient in knowledge creation, efficient meta data)
Now understand that to work optimally from a KM
perspective a company should offer ALL ways of communicating, and make it's employees efficient in choosing the right channel
- this usually goes automatically if all channels are implemented efficiently and correctly; if a few channels are missing you get forced communication which is HIGHLY inefficient.
PS: The new releases since ICQ 2001 stores the UIN's on the Mirabilis servers ! Make sure you backup and trust Mirabilis when using this IM software.