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What you'll need to work in tech support (thing)
See all of What you'll need to work in tech support
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(
thing
)
by
Ground Control
Wed Nov 22 2000 at 14:42:03
Patience
.
Cynicism
. If you don't have this, you can acquire it easily on the job, often without trying.
A soothing voice, for when hysterical or enraged
customers
call.
Patience.
A
sense of humor
.
Coffee
.
Nerf weapons
for blowing off
stress
.
Hard liquor
, ditto.
Patience.
The ability to keep in the back of your mind that, no matter how bad it may seem, it's not
your
server
that's broken.
Computer
skills may also come in handy.
Types of tech support callers
Can I use my manhood as a weapon?
node and run
What tech support reps should not say to customers
Woof! Bonk.
hard liquor
KaZaA
server
Women in Tech Support
cynicism
tech support
How to avoid jury duty
gadzooks
Rivers Cuomo
computer
Grandma's brain exploded; thereafter, things improved
Windows XP
Brain Smasher
terminal brain death
brain augmentation
Jimmy Hoffa
sense of humor
patience
nerf
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