In some universities, each college has an office for administrative functions. This is called the Dean's office, for no apparent reason. These offices are usually natural habitats for red tape and surly secretaries, so good luck if you actually go there expecting assistance. Instead, you will be greeted by bureaucrats who seem quite alarmed that there are actual students on their precious campus. Getting help from these people is like extracting gold from an orange. No one will know who is supposed to be in charge of the area of your problem, but instead of telling you this, they'll refer you to some other random bureaucrat, or make something up. This will happen repeatedly until you either give up or stumble into the right office, by which point you'll be fortunate to recall your name, let alone your question. I'm fairly certain that this is one of the circles of Hell that Dante left out, because it was too frightening.