I was fooling around with
Bluelight's free
internet access to compare different ones and see which one I wanted to stick with when I realized that their
web site gives no information whatsoever about the
POP and
SMTP accounts I'd need to be able to run
email through
Outlook while I'm dialed up through them. So, with great fear and
trepidation, to
tech support land we went. This is as close to verbatum as I can recall:
BlueLight Tech Support Guy with Southern Drawl: Hi, can I just get your name and
phone number to fill out the support ticket.
Me: Sure. (I give the information)
Tech: Okay, great. What kind of error are you getting?
Me: It's not an error, actually, I'm just curious as to what Bluelight's incoming and outcoming
mail servers are so that I can check my
email accounts through Outlook while I'm connected through Bluelight.
Tech: Uh...but can't you just check it at
Yahoo.com?
Me: That's how I'd check my new Bluelight account, but I need Bluelight's mail server info to check other accounts, like say my
school email account.
Tech: Ohhhh. Um, I'm not really sure how to do that. Let me go check with someone...
(Five minutes of silence)
Tech: Hello? Okay....my boss said that you'd have to find out your server info through your school.
Me: (In a pleading voice) No, I'm pretty sure I'm gonna need Bluelight's POP and SMTP info so I don't get relaying errors.
Tech: Ohhhhh...hold on one second.
(Five minutes of silence)
Tech: Okay, here it is...(gives me the info)...
have a nice day.
It's not drop dead funny or anything, I just through it was amusing that it took ten minutes for the
brain trust over there to figure out what their mail servers were...