This is the company that I work for. InfoRad is located in Cleveland, Ohio. InfoRad currently employs six people. The company makes software for wireless communications devices for text messaging (such as pagers and cell phones). Many of our products are utilized by public service agencies such as fire departments and EMS units. Other industries such as real estate use our software to communicate with their associates and agents while they're out in the field.

My job at InfoRad is technical support. For 8 hours a day, I answer the tech support hotline and answer questions regarding the use of the software. Questions range from the simple installation of the program to more complex issues of configuring the software to work on a network. When things are not busy, I'm usually making up new disks to send out to customers and testing the new versions that are still in alpha.