Example 7: Lying outright
We
users are not all
useless morons. Some of us actually know what we're doing, and have a clue as to what the problem was. An example: I bought an
IOMagic DVD drive back in March. Recently it has refused to read CDs. I contacted
tech support, and was told several times over that "You're not supposed to read
CDs in that drive" despite the fact that all over the packaging and
documentation are the words "Plays any type of CD and DVD media". The CD
laser turned out to be broken. Please, treat us as though we have some
inkling of what we're doing until you find evidence to the
contrary. We're not all
mouth-breathing dips.