Do you really want to send Servo5678 a message saying you like their work?
Ben Le Rougetel of Capcom commented at the time, "It's our duty to look after our consumers properly. Resident Evil Zero is a ridiculously scary game. We want players to know help is at hand if they become too frightened. The phone line's message is simple: it's important to realise that this is just a game. Fear is all the mind, and that's what we want our players to remember."