A "tech support" person who doesn't actually have any technical knowledge. Theyt read a script, type in your answers in, and read the response from a computerized help program.
Also a computer program used by the blind to access computers. The screen reader takes the information on the computer screen and translates it into either speech or braille, depending on your equipment. There are screen readers for a wide variety of operating systems, including Linux, Windows, and MacOS.
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Need help? firstname.lastname@example.org