There’s one type of caller missing, but most of you guys at tech support
never have to talk to those ones anyway. But I did during my tech support months (fyi: service provider
s and sys admin
Those are the ones who want to speak to a real expert
, not to a woman
, but to a man who understands things
etc (any topic except NT, they never asked for a "real" NT expert/engineer. hm). What the hell do they think? That the company hired me just because I’m sexy
, or what? No lads, they hired me because I understand “those things”!
They refuse to talk about their computer-related problem, just want to be transfer
red to the engineer
. When you thread them (politely of course) with pressing the release
button so that they have to go into the queue again and maybe have more luck next time (aka: talking to a male tech support), they start rant
ing. That’s where the call ends.