My favorite part of these screaming binges is that the customer truly believes that I there is some personal benefit I get from ripping her off. Look, sir/ma'am, I'm an employee. I treat customers the way I want to be treated. Why would i want to rip you off? Do you think I honestly care that much about my employer's financial standing? And even assuming that I did, would you be pleased to hear that my employer encourages me to cheat you somehow?

Look, just because my employer might silently approve of me cheating people doesn't mean that I have any real incentive so to do. Give me a break. What if I got caught cheating customers? There are people whose sole purpose is to plaster the names of dishonest companies all over 48 hours. Do you honestly believe I feel some benefit is to be had by pissing you off?