Enterprise is a very popular integrated IT
service management solution and Help Desk
. It is produced, marketed and supported by Axios Systems
, which was founded in Edinburgh
. Axios Systems
have offices across Europe
the United States
assyst helps to monitor, control and progress incident, problem and change requests within the IT service industry. One of the major benefits of assyst is that it allows the Service Desk to keep its clients informed of stage progress of their open incidents.
The software can also be used to kepe track of vital asset and configuration information from individual systems or clusters of systems, right through to enterprise networks. assyst can provide an accurate record of incidents relating to systems, users, even buildings. From this, trend analysis can be performed, providing management with a heads-up with regard to future resourcing needs.
assyst relies heavily upon Service Level Agreements to manage workflow and resourcing. These SLAs can relate to individual service agents, teams, suppliers or systems.