RedDot Solutions provides web-based content management
tools aimed at the mid-market
. Founded in Germany
in 1994 under the name INFOTIP Informationssyteme GmbH & Co. KG
, the company changed its name to RedDot
in 2001. The name "RedDot" comes from the fact that most of the functions available through their products’ web-based interface
s are labeled using red dots.
RedDot opened its first foreign office
in New York, New York
in 1999. It opened an office in Toronto, Canada
in 2001 and has since opened offices in Australia
, the UK
The current suite of tools is called RedDot’s XCMS
(Extended Content Management System). This suite includes most of RedDot’s products that were sold individually in the past. It is not necessary to buy all the products when purchasing XCMS, only to license each. However, the XCMS versions of each of these applications are much more integrated
and work well together.
Included in XCMS are:
Web Content Manager
A content management system based in a staging environment where users can create content
and submit it to workflow
where it can be translated into other languages, transformed for use any number of devices, approved, rejected and finally published via FTP
to a public facing site.
An online document management system that provides the usual functions like check-in, check-out, version control
Collaboration manager is a tool that allows users to work together to complete tasks, provided each task has a workflow to tell it how to move through the system. Collaboration manager ties in with Business Process Manager (below) to manage workflow
Business Process Manager
This tool is used to manage workflows. It ties in with the other products in the suite and can be customized to present different options and interface
s to different groups of users
. It allows companies to manage internal workflow, but still allow workflow to be initiated be external sources.
Other Product Features
. RedDot's products have been developed from the ground up to incorporate support for multiple languages. Projects created with their web content management product can publish "language variants", based on a single set of content. Content created in one language will be automatically submitted for translation
(using the build in workflow functionality) into any of the selected language variants. Once each a variant is translated, it can be published to a specific location, different for each variant.
. Much like the language variants, RedDot offers project variants, which allow a project to be designed for viewing on a variety of different client device
s or allow content to be published in XML
format to use with third party
applications. Content created in one project variant (HTML, be default) will be automatically copied to the other project variants and published according to the templates of those variants.
Easy to Use
. RedDot believes that their content management system is so easy for content authors to use, they publish their user manual
on the side of a coffee mug
or surface of a mouse pad
. Speaking from experience, the dozen lines of instruction on these products does provide enough information to get started, however, new users will still need to refer to the online help
if they haven’t received any formal training.
The RedDot call center is based in their New York
office at 1 Battery Park Plaza
. The 1-866-RedDots number is available during normal business hours (eastern time
). There is rarely a delay in reaching tech support, who can often diagnose and resolve a problem over the phone. If they can’t they’re more than willing to use a WebEx
session to review the problem online in real time, or have you export your project and send it to them for review. Support is very good.