This phrase is incredibly useful for explaining to other, lesser-tech people how they should deal with you as the BOFH
(or, as Morgan Freeman
's Joe Clark
would say, the HNIC
LUSER (said with superior you're-so-bluecollar whine): "Oh, Mr. Network Admin, my email doesn't work, and it's because you screwed up my password...can you take time to fix that right now since my email is mission-critical?"
BOFH: "Did you make sure your capslock key was NOT ENGAGED?"
LUSER: "Uh...gee, yeah, I'm sure I did...um..."
BOFH: "KNEEL BEFORE ZOD!"
...it's useful in all sorts of situations like that.