I had a
bizarre experience answering a
technical support call some
years ago. I was working as a
consultant for an
ISP when the
phone rang. We were not expecting any
calls, since the
ISP had only one week in
operation and a
handful of
customers. Apparently, someone called in asking for
information, but since the
ISP still didn't have the
tech support infrastructure in place, the
operator decided to transfer the
call to
us. The
conversation was like that:
Caller: Hello, I'd like some help!
Me: Sure sir, how can I help you?
Caller: Well, actually I don't have an account yet. I was wondering if I could talk or send messages to my daughter. She's in Australia and she has an internet account.
Me: Yes sir, that's possible!
Caller: What do I need to do that?
Me: You just need a computer and a modem
Caller: Hey, but just have a FAX machine and a TV! Isn't that enough?
Me: (controlling the urge to burst in laughter) I'm afraid not Sir. You'll need a computer for sure.
Caller: YOU KNOW WHAT? (yelling!) You guys don't wanna help me! I know your types! You just want the fat, rich customers that will buy anything you demand! You know what? You're not the only ISP in town! Goodbye! click...