(person) by Sylvar Wed Mar 08 2000 at 1:30:20
The first tech support person you talk to. Their job is to prevent most callers from talking to people with a clue, as opposed to a person with a handbook of generic resolutions to obvious problems.

The best way to get past a phone firewall is to demonstrate more of a clue than the person whose job it is to stand between you and the guru who is, at the moment, rather busy programming his LEGO Mindstorms.

del.icio.us Facebook Digg StumbleUpon Reddit   (I like it!)
Y'know, if you log in, you can write something here, or contact authors directly on the site. Create a New User if you don't already have an account.