The interpersonal communication process involves the transmission
of information and the exchange of meaning.
Buchanan & Huczynski, Organizational Behaviour (1997)
The communication process
between a transmitter
can be roughly modeled as follows:
- The transmitter performs coding on the message.
- The message goes through the transmitter's perceptual filter.
- The message is transmitted across a channel.
- The message goes through the receiver's perceptual filter.
- The receiver performs decoding on the message.
- Any feedback goes back through the same sequence in reverse.
requires use of the same codebook
example, to two Brit
s a Daewoo
may be an "exotic
" car, but
not so to a Korean
Perceptual filters cover the gamut of motives, objectives,
personality traits, values, biases and prejudices, in short,
the perceptual sets of both parties, which influence the content and
expression of the message.
The final but no less important factor is the context of the
communication, including status, which may radically alter the
importance attached to a message.
back to organizational behavior
Buchanan, David and Andrzej Huczynski. Organizational Behaviour,