I had a bizarre
experience answering a technical support
call some years ago
. I was working as a consultant
for an ISP
when the phone
rang. We were not expecting any calls
, since the ISP
had only one week in operation
and a handful
. Apparently, someone called in asking for information
, but since the ISP
still didn't have the tech support infrastructure
in place, the operator
decided to transfer the call
us. The conversation
was like that:
Caller: Hello, I'd like some help!
Me: Sure sir, how can I help you?
Caller: Well, actually I don't have an account yet. I was wondering if I could talk or send messages to my daughter. She's in Australia and she has an internet account.
Me: Yes sir, that's possible!
Caller: What do I need to do that?
Me: You just need a computer and a modem
Caller: Hey, but just have a FAX machine and a TV! Isn't that enough?
Me: (controlling the urge to burst in laughter) I'm afraid not Sir. You'll need a computer for sure.
Caller: YOU KNOW WHAT? (yelling!) You guys don't wanna help me! I know your types! You just want the fat, rich customers that will buy anything you demand! You know what? You're not the only ISP in town! Goodbye! click...